Frequently Asked Questions

How to place and order?

Coppy’s offers the convenience of online ordering on all product lines in our store. You will note there are different weight increments for various products. Select the weight closest to your desired order amount and add increments.

What are the payment methods?

We accept payments from credit card via our secure online gateway powered by Stripe. Pay with confidence knowing our SSL enabled website will keep your details secure and private.

Delivery Schedule

Orders over $50 will be delivered to Wauchope free of charge. Delivery on Orders under $50 will be a flat fee of $10. For orders to be delivered on the same day orders need to be placed by 12:00 pm. Deliveries will occur between 12:00pm – 5:30pm. Please advise the best time for delivery in the special instructions section and we will do our best to have it to you at that time. If leaving an esky, we suggest you pop in ice bricks to keep your meat cool and recommend meat be refrigerated within 20 minutes to maintain ultimate freshness.

Refunds and order cancellations

We hand pick all of our meat to deliver the finest quality to you. Do you have an issue with a product we sell? Please come and see us and we replace or refund as required. Please note, you are responsible for it once it gets delivered. We won’t replace or refund meat that is delivered to an esky that spoils after being left too long. All meet must be refrigerated within 20 minutes of delivery to maintain freshness. Cancelled orders- need to be cancelled prior to 12noon on the day of delivery and should be done by calling the shop.

Giving feedback

Your feedback is VERY important to us. If you want to sing our praises, it makes our day when we see amazing feedback or reviews posted to Facebook or Google.
If you have a problem, PLEASE CALL US IMMEDIATELY on (02) 6585 2059 so that we can make things right. We will do everything in our power to set it straight, no mater what the circumstances, your 100% satisfaction is our aim.
We thrive when our customers are happy.
We look forward to being of service
Tim and Belinda Copp and all the team from Coppy’s Butcher Block